Demonstrate personal commitment to Service Excellence
Building A Culture To Create World Class Service
Sign Up for Our Professional Service Excellence Training
Why Attend?
In order to develop a reputation for Service Excellence organisations need to become customer-centric. They need to put their customers at the heart of everything they do whether it’s financial control, investment, marketing, recruitment, training, sales, decision-making, process design, organisation design, procurement, innovation, strategic planning, indeed, literally everything is aligned to serving their customers!
The popular thought that an organisation can become World Class by product innovation is flawed. Yes, a new product may allow you to capture the imagination and the interest of consumers but if your service fails to live up to expectations then consumers will turn to an alternative supplier; a product can be replicated rather easily, great service less so.
Benefits Of Attending
- Demonstrate personal commitment to Service Excellence
- Outline a number of business transformation strategies to deliver Service Excellence in your organisation
- Embed a culture of Service Excellence
- Assess the service levels achieved in your organisation
- Plan a strategy for defending your Service Excellence strategy
Learning Objectives
- Define Service Excellence and explain what constitutes service excellence
- Describe how to demonstrate personal commitment to service excellence
- Outline a strategy for implementing service excellence
- Explain how to assess the service levels achieved and describe a range of approaches to be used to celebrate
- Outline a number of business transformation strategies to deliver service excellence
- Describe how to embed a culture of service excellence in an organisation
Run this course in-house
For over 29 years, Informa Connect Academy’s customised training solutions have helped organisations deliver tailored learning in different languages to suit every requirement.
Bespoke training designed for your organisation only, combining traditional classroom setting, blended and online learning models
Is this course for you?
Who Should Attend
This course is highly recommended for all executives, senior managers and others in all sectors of the economy that have a need to lead and embed a service excellence culture in their organisation.
Course Information
Program level: Advanced
LEARN MORE ABOUT THIS TRAINING COURSE
Delivered by Alan
Alan Power has extensive experience developing strategies for improving the customer experience. This experience, mostly gained in the finance sector, led the University of Leicester to invite him to join their Quality Excellence faculty where he wrote and delivered a module on Customer Service Measurement for a Masters Degree programme; this course has its origins in that programme.
Run this course in-house
For over 29 years, Informa Connect Academy’s customised training solutions have helped organisations deliver tailored learning in different languages to suit every requirement