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16 - 19 December 2024

In Person or Live Digital

Service Level Agreements & IT Contracts

Understand the strategic value of Service Level Agreements (SLAs) and their role in the internal and external supply chain

Sign Up for Our Service Level Agreements & IT Contracts Training

Design and conduct effective service-level agreements in your firm and gain understanding of IT contracts.

Why Attend?

Are you receiving adequate IT services and value for money from your IT services suppliers? Are you offering the best value to your own customers? A formal SLA between the user and the provider of computing services is one of the keystones of today’s IT and telecommunications management. 

SLAs are as appropriate to in-house computing, communications, development and support activities as they are to commercial or facilities management operations. By embracing the business case of the user, SLAs can help to justify the company’s overall computing requirements, ease capacity planning, justify resources and establish the case for security and disaster recovery planning.

Benefits Of Attending

  • Understand the strategic value of Service Level Agreements (SLAs) and their role in the internal and external supply chain
  • Learn how to implement an SLA project and explore the Key Performance Indicators (KPIs) required in service measurement
  • Design an SLA format for immediate use in your organisation and discover how to ensure vendors supply services which match your needs Understand the essential legal background for IT contracts and essential terms and conditions
  • Discover advanced techniques to evaluate tenders and how to get the best deal from your suppliers

Run this course in-house

For over 29 years, Informa Connect Academy’s customised training solutions have helped organisations deliver tailored learning in different languages to suit every requirement.

Bespoke training designed for your organisation only, combining traditional classroom setting, blended and online learning models

Is this course for you?

Who Should Attend

  • Those responsible for IT, computing centre management, data centres, systems management, computer services, operations, communications, network, user support, sales and services management, Management Information Systems (MIS), information centres, contract management and administration, technical support, help desk and service desk management 
  • All users and customers of IT and telecommunications services wishing to optimise the value of services they receive from their service providers, hi-tech service vendors, software vendors, hardware vendors, application integrators 

Course Information

Delegates can earn up to 24 PDUs
Program level: Advanced

Course Requirements

Delegates must meet two criteria to be eligible for an Informa Certificate of Completion for a course:

  • Satisfactory attendance – delegates must attend all sessions of the course. Delegates who miss more than 2 hours of the course sessions will not be eligible to sit the course exam 
  • Successful completion of the course assessment. 

LEARN MORE ABOUT THIS TRAINING COURSE

Delivered by Fred

Fred is an international authority in the field, whose career is dedicated to making IT work for companies. He has written thought-provoking publications on the subject and has lectured on nearly all the continents, sharing his experiences with IT Directors, CIOs, CFOs, COOs, Service Directors, Marketing Directors and other Board Members and professional managers.

Certified by PMI

Informa Middle East is an approved Registered Education Provider (REP) with the PMI. As an REP, it is approved by PMI to issue Professional Development Units (PDUs) for our training courses.

Run this course in-house

For over 29 years, Informa Connect Academy’s customised training solutions have helped organisations deliver tailored learning in different languages to suit every requirement